HP disignjet100/120/130/500/800 series plotter error code
0X: YY
1X: YY
2X: YY
3X: YY
4X: YY
5X: YY which usually point to the device causing the problem. By recovery instructions.
6X: YY firmware file handling and input / output module has a problem. If the communication is properly configured, these errors usually indicate a problem with the software or firmware. Usually require firmware fix.
7X: YY usually firmware problem. Usually require firmware fix.
8X: YY
9X: YY there is a complex mechanical system problems. Cause of the problem is not clear, it is necessary to further resolve these errors.
XX: 1Y by the HP customer support or assistance in the implementation of HP's customer support operations.
XX: 0Y users should perform the action.
XX: Y0 replacement parts.
XX: Y1 perform manual operation (to be explained in the service manual.)
XX: Y2 automatic operation (to be explained in the service manual.)
XX: Y3 off the printer.
XX: Y4 upgrade the firmware (if the new firmware is available.)
XX: Y5 upgrade system software (if the new version is available.)
0X: YY AND 1X: YY Error Message
Electronic Components Error
Error code
01:10 Electronic module error.
Replacement of electronic module. Electronic modules are usually wrong. Replacement of electronic module.
01:12 Electronic module error
Automatic removal of failed process (firmware upgrades, electronic testing, electronic configuration). (Error)
Detected during the firmware upgrade memory problems, encounter strange electronic module error. Sometimes failed firmware upgrade can solve the problem, but it may need to replace the electronic module.
(Warning)
Electronic module EEPROM flag appears to be empty, you must use the contents of EEPROM upgrade penholder, but the carriage is also marked as empty. Not perform the backup. This is the error processing or the result of the repair process. Must re-configure the electronic module.
02:10 penholder error.
Replace carriage. Penholder electronic components are usually an error. Replace carriage.
04:13 card error.
Power is off. NIC common errors. Turn the printer off then on again.
08:11 front panel error.
Manual adjustment of the front panel not detected. Reconnect the front panel.
11:10 penholder track cable error.
Tracking cable replacement carriage (carriage is the carriage tracking devices as part of the cable). PCA was detected between the carriage and the main communication cable through the penholder tracking error. This usually means that the carriage track cable is defective.
11:11 penholder track cable error.
Manual adjustment. Penholder tracing cable fault testing of electrical continuity, reconnect the cable carriage track.
2X: YY AND 3X: YY Error Message
Part Error
Detailed description of the error codes common
21:10 service station error.
Replacement service station. Mobile service control service stations to close. This means that the service station does not increase the shuttle device. Replacement service station.
22:10 ink supply station error.
Replacement ink station. Printer can not find the main location of the encoder ISS. This may be the sensor or mechanical problems. Replace ISS.
27X: 00 X color print head error (270: black; 271: Green; 272: red; 273: yellow).
Replace the print head. (Warning)
Print head error. Replace the print head.
35:01 clean parts of the error.
Reinstall the cleaned parts. Not detected when loading the paper clean parts, re-install clean components.
4X: YY-5X: YY Error Message
Part Error
General description of the error code details
42:10 scan axis of the motor error.
Replacement of the axis of the motor error. Scan axis motor short-circuit is detected. Replacement scan axis motor.
56:10 into the paper roll encoder sensor error.
Replacing the feed roller encoder sensor. Adjusting the feed motor / encoder system detects a problem or try to find the zero on the encoder disk. This is usually the encoder sensor problem. Replace the encoder sensor.
56:13 into the paper roll encoder sensor error.
Power is off. Adjusting the feed motor / encoder system detected a problem.
58:10 color sensor error.
Change the color sensor (sensor is part of penholder set). Color sensor system detected a problem. Replace carriage.
6X: YY Error Message
Communication error
Detailed description of common error codes explained
61:05 language translation error.
Upgrading computer software. (Warning)
This file is usually generated when an error analysis. Between the driver and firmware incompatibilities may exist. Update driver (if the new driver is available).
62:04
63:04
64:04
65:04 I / O module error (62: Parallel; 63: Network; 64: USB).
Firmware upgrade. Firmware I / O module error. Upgrading firmware (if the new version is available).
7X: YY Error Message
Firmware error
Detailed description of the error codes common
71:03 memory management error.
Power is off. Memory overflow error may occur, therefore, theoretically can not happen again. However, it happens, then turn the printer off and then turn should be able to solve the problem.
71:14 memory management error.
Upgrade the firmware (the HP technical support help). Occurs during firmware upgrade memory overflow error. This error is rare. Failure firmware upgrade may solve the problem.
72:04 General firmware error.
Firmware upgrade. Firmware, firmware damage occurred on the control point. This error will never occur. If there is a hardware defect.
74:12 firmware upgrade error.
Automatic troubleshooting steps (specific firmware upgrade). Firmware upgrade process memory size check failed. Defects should lead to upgrade the firmware to fail. Production sector needs special firmware upgrade file.
79:04 Common Firmware error.
Firmware upgrade. Firmware damaged. This error will never happen; if there is a hardware defect
8X: YY Error Message
Drive motor error
General description of the error code details
81:01 printed material into the paper error.
Manual removal (paper path). (Error)
Axis off the paper. Usually indicates a paper jam.
(Warning)
Failure of the print head alignment or adjustment. The detected printing on feeding problems. Make sure the printer can be aligned to the backward, or adjust the paper to scan.
81:12 printed material into the paper error.
Automatic adjustment (printed material feed adjustment). Printed material into the paper error. Usually feed in the printed material adjustment error. Try printing on paper feed adjustment.
86:01 carriage movement error.
Manual cleaning (carriage channel). Scan axis closed. It usually indicates a paper jam.
86:11 carriage movement error.
Manual cleaning penholder channel, follow the HP instructions below. Scan axis closed. Usually not jammed. Initialization process of the carriage movement is blocked.
May exist for the following reasons:
If the carriage stopped at the right:
- Does not remove the bubble wrap settings.
- Carriage bolt is not properly closed.
- Service station delayed penholder.
If the carriage stopped at the central printing area:
- Tracking is not properly connected the cable carriage.
9X: YY Error Message
Error writing system function
Detailed explanation of the error code is usually explained
95:00 alignment errors.
Replacement of components. As the print head to print head alignment error correction failure led to failure. The most likely reason is poor performance of the print head. Cross flag to help determine the cause of the problem of the print head.
95:02 alignment errors.
Automatic troubleshooting process (image quality troubleshooting process) print head aligned failed because the printer has not detected enough to print box. This should be the result of performance of the print head to print quality problems.
95:04 alignment errors.
Firmware upgrade. Control point firmware print head positioning error. This error should not occur and, if occurring, you should upgrade the firmware.